Refund Policy
After your onboarding call: No refunds.
Significant work is completed on your behalf during and immediately after the onboarding call. This includes:
During the onboarding call:
- Access to Meta Business Suite is established
- Dataset and Meta Pixel are set up
- CRM account is connected
- Calendar integration is configured
After the onboarding call:
- CRM sales pipeline is built
- SMS automation sequences are configured
- Campaign structure is established
- Quote calendar is built
Refunds are not available on the basis of change of mind once onboarding has taken place.
Billing disputes with platforms
Tradie Pulse cannot issue refunds on behalf of third-party platform providers (Meta, CRM). Where a billing dispute exists, we will lodge a request on your behalf — the outcome is at the platform's discretion.
Content Shoot Policy
Applies where a content shoot is included in your package.
Scheduling
A shoot date will be confirmed at least 5 business days in advance. If you need to reschedule, you must notify Tradie Pulse at least 48 hours before the scheduled date. Cancellations within 48 hours may incur a rebooking fee.
On the day
You or a nominated representative must be present for the shoot. Our content team will direct proceedings — however, you remain responsible for access, safety, and site conditions. The site should be clean, presentable, and representative of your work quality.
Usage rights
All content captured during the shoot is owned by Tradie Pulse and licensed to you for use in your advertising and marketing. Tradie Pulse retains the right to use shoot content as portfolio or example material for future marketing purposes, unless agreed otherwise in writing.
Any content you supply (photos, videos, logos) is assumed to be owned by or licensed to you. Tradie Pulse takes no responsibility for copyright or intellectual property disputes arising from client-supplied content.
Complaints Policy
How to raise a complaint
Direct your complaint to your account manager in the first instance. If it is not resolved to your satisfaction within 5 business days, escalate by emailing [email protected] with the subject line: Complaint — [Your Business Name].
Include:
- Your name and business name
- A clear description of the issue
- The outcome you are seeking
- Any relevant dates or supporting information
Timeframes
Escalation
If you remain unsatisfied after internal resolution has been attempted, you may seek independent mediation. Tradie Pulse commits to engaging in good faith with any formal mediation process.
Privacy Policy
Tradie Pulse collects and handles your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
Information necessary to deliver our services — including your name, business name, contact details, ABN, social media account details, and any content you provide.
How we use it
To set up and manage your account, communicate with you, deliver agreed services, and improve our processes. We do not sell your personal information to third parties.
Third-party platforms
As part of our service, your information may be shared with third-party platforms (Meta, CRM providers) as required to set up your account. These platforms have their own privacy policies and terms of service.
Storage & security
Your information is stored securely. We take reasonable steps to protect it from misuse, loss, and unauthorised access. If you believe your information has been compromised, contact us immediately at [email protected].
Your rights
You have the right to access and correct personal information held by Tradie Pulse. To request access, email [email protected].
Retention
Your data is retained for a minimum of 7 years after your engagement ends, in line with standard business record-keeping requirements.
[email protected]